Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at return@detailinggarage.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at return@detailinggarage.in.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
We understand it’s impossible to make everyone happy, but regardless of any negative experience with our service or products, we aim to leave you completely satisfied.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at return@detailinggarage.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at return@detailinggarage.in.
Same -Day Shipping Policy
We accept orders online 24 hours a day, seven days a week. Orders entered on sales@detailinggarage.in will then be processed (pending credit card approval) and shipped out from one of our distribution centers. Orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays.
Orders placed after 4 PM EST will begin processing the next business day. Orders placed on Friday after 4 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Detailing Garage customer service will contact you.
All mystery boxes, sale, and discount items are excluded from this policy and are shipped out via first in, first out.
We currently do not process orders over the weekend and on holidays. Orders shipped via USPS or FedEx Home Delivery may arrive on Saturday (Post Office discretion), but all other methods of shipment do not offer delivery on Saturday or Sunday.
Free Shipping Policy
- Orders over Rs. 10,000/- receive free ground shipping.
- Our carrier choice.
- Free shipping offer in North India only. (Free shipping applies to orders over Rs. 10,000)
Free shipping on orders over Rs. 10,000/- Terms & Conditions:
All shipments will be sent via ground and will be our carrier choice. This offer excludes all air shipments, priority mail shipments, international shipments, freight shipments, and shipments outside the contiguous India. Offer may not be combined with other promotions, volume discount accounts, or wholesale accounts.
Warranty & Limitation Of Liability
If there is a defect in a Detailing Garage product, your exclusive remedy shall be product replacement or refund of the purchase price. DetailingGarage makes no other warranties or conditions, including any implied warranty or condition of merchantability or fitness for a particular purpose.
There are many factors beyond Detailing Garage Car Cares’ control that are uniquely within the user’s specific knowledge and control. The user is solely responsible for evaluating the Detailing Garage Car Care product and determining whether it is a suitable fit for their particular application. Detailing Garage will not be liable for any indirect, special, or consequential damage related to the use of this product. SDS, additional product safety, and health information: www.detailinggarage.in.
